Ultra Global Quality Policy Statement
Ultra Global Ltd. is committed to a quality management system dedicated to meeting the requirements of its customers and of all regulatory requirements applicable to its products and services. These products and services include the design, build, operation and maintenance of the Ultra Personal Rapid Transport (PRT) system, as well as the provision of studies or consultancy for PRT systems. This quality management system will as a minimum meet the ISO9001:2008 standard, and be subject to continual review and improvement.
Objectives will be established to ensure that the requirements of this policy are met and performance against these objectives will be monitored and reviewed by management. Communication of this policy throughout the Company and staff training will be key in the achievement of these objectives.
The Company is dedicated to meeting in full and where possible exceeding customer expectations, whether these customers are clients buying Ultra systems or services, or a member of the public traveling on the Ultra PRT system. To ensure successful implementation of this policy staff are responsible for identifying and satisfying customer requirements and raising with management areas where improvements in customer satisfaction can be made.
The Company is committed to operating with safety as its key priority; in its transport products, in the design, consultancy, and operating services it provides, and in the operation of the business. The Company will seek to design and deliver transportation
solutions and services in an environmentally sustainable and a socially aware manner.
The Company will establish processes and procedures that assist in the realisation of the needs and objectives of the business. Staff have an obligation to follow and conform with these processes and procedures and to make recommendations for provement.
The company is determined to set a standard of quality that will serve to promote the concept of Personal Rapid Transit around the world.
Official certification to ISO9001:2008 status
Ultra Global has officially been certified to ISO9001:2008 status. The International Organization for Standardization (ISO) was established in 1947 and is (currently) an association of 163 members, which each represent their own country. The ISO 9000 standards are a collection of formal International Standards, Technical Specifications, Technical Reports, Handbooks and web based documents on Quality Management. The ISO 9000 standards give organizations an opportunity to increase value to their activities and to improve their performance continually, by focusing on their major processes.
The standards place great emphasis on making quality management systems closer to the processes of organizations and on continual improvement. As a result, they direct users to the achievement of business results, including the satisfaction of customers and other interested parties.
Gaining the ISO certification is testament to all of Ultra’s employees and highlights the dedication to adopting quality management systems, and striving for continuous improvement throughout all levels of the organisation.